Shipping policy

This Shipping Policy applies to orders placed on our website, www.miiow.store, and covers all purchases made in our store. This policy is designed to ensure you are fully aware of our shipping terms and procedures. By placing an order with us, you agree to the guidelines detailed here.

How long does delivery take?

Estimated delivery times do not include handling/processing time!

The total delivery time is calculated as follows: Delivery Time = Handling Time + Transit Time + Order Approval Time

Orders will only be shipped after payment confirmation. All products undergo a preparation process, which includes a necessary handling time prior to shipment.

U.S. Shipping Policy

  • Shipping Cost: $4.99 per order. Free Shipping for orders over $50.

  • Handling Time: 1-2 business days (Monday to Friday).

  • Transit Time: 3-8 business days (Monday to Friday).

  • Carriers: Orders are shipped through USPS or other reliable carriers across the United States.

  • Order Cutoff Time: Orders placed by 11:59 PM (GMT-05:00) Eastern Standard Time.

U.K. Shipping Policy

  • Shipping Cost: $2.99 per order. Free Shipping for orders over $50.

  • Handling Time: 1-2 business days (Monday to Friday).

  • Transit Time: 3-8 business days (Monday to Friday).

  • Carriers: Orders are shipped through Royal Mail or other reliable carriers in the United Kingdom.

  • Order Cutoff Time: Orders placed by 11:59 PM (GMT+00:00) Greenwich Mean Time.

Canada Shipping Policy

  • Shipping Cost: $4.99 per order. Free Shipping for orders over $50.

  • Handling Time: 1-2 business days (Monday to Friday).

  • Transit Time: 5-12 business days (Monday to Friday).

  • Carriers: Orders are shipped through Canada Post or other reliable carriers in Canada.

  • Order Cutoff Time: Orders placed by 11:59 PM (GMT-05:00) Eastern Standard Time.

Australia Shipping Policy

  • Shipping Cost: $4.99 per order. Free Shipping for orders over $50.

  • Handling Time: 1-2 business days (Monday to Friday).

  • Transit Time: 7-15 business days (Monday to Friday).

  • Carriers: Orders are shipped through Australia Post or other reliable carriers in Australia.

  • Order Cutoff Time: Orders placed by 11:59 PM (GMT+10:00) Sydney Time.

Address Changes

We cannot change the delivery address once the order is in transit. If you need to update your order's delivery address, please contact us within 24 hours of placing your order at miiowcolombia@gmail.com or through the Contact Us page on our website.

Tracking

Once your order has been shipped, a tracking number will be sent to you via email, allowing you to monitor your package until it is delivered. You can track your order by clicking the “Track Your Order” button on our website through the Tracking Page.

Cancellations

If you change your mind before receiving your order, we can accept cancellations any time before your order has been dispatched. Once the order has been dispatched, please refer to our Refund Policy for further guidance.

Damaged Packages

If your order appears to have been damaged during transit, refuse the package with the carrier whenever possible and contact our customer service team. If the package was delivered in your absence, please get in touch with us for further instructions. For more details, visit our Refund and Returns Policy.

Contact Information

Our customer service is available during the following hours:

  • Monday to Friday: 9:00 AM to 7:00 PM

  • Saturday and Sunday: 9:00 AM to 1:00 PM

For questions or concerns, please email us at miiowcolombia@gmail.com or write to us at: 1109 Oak Park Dr Ste 100, Fort Collins, Colorado 80525, United States