Refund policy

Aqui estão as políticas atualizadas com o nome da loja Miiow.store e o e-mail miiowcolombia@gmail.com:

Refund and Returns Policy

At Miiow, we are committed to ensuring your satisfaction with the items purchased on our website, www.miiow.store. If for any reason you are not satisfied with your purchase, please refer to the policies outlined below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be unused, in their original condition, and include all original packaging, tags, and labels.

  • Your return request must be initiated within 30 days of receipt of the order.

  • Certain products, such as personalized or final sale items, may not be eligible for returns unless they are defective or damaged.

How to Initiate a Return

  • Contact our customer service at miiowcolombia@gmail.com with your order number and reason for the return.

  • Once your return is approved, we will provide detailed instructions, including the return shipping address.

  • Ship the item(s) back to us in secure packaging to prevent damage.

Note: Customers are responsible for covering return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will automatically be processed to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable, except in cases where Miiow is responsible for the issue (e.g., defective or incorrect items).

Important: If you paid through a third-party payment processor (e.g., PayPal), processing times may vary depending on their policies.

Exchanges

We only replace items if they are defective, damaged, or the wrong item was delivered. If you need an exchange, contact us within 30 days of receiving your order at miiowcolombia@gmail.com.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at miiowcolombia@gmail.com and include:

    • A brief description of the issue.

    • Clear photos of the damage or defect.

  • We will review your request and provide guidance on whether to return or replace the item.

  • You will not be charged for shipping costs related to replacement items in such cases.

Non-Returnable Items

The following items are non-returnable unless they are defective:

  • Personalized or custom-made items.

  • Final sale or clearance products.

  • Gift cards.

Order Cancellations

  • You may cancel your order any time before it is shipped by contacting us at miiowcolombia@gmail.com.

  • Orders that have already been dispatched cannot be canceled, but they may qualify for a return once delivered.

Late or Missing Refunds

If you have not received your refund after being notified of its approval:

  • Check your bank account or contact your credit card provider. Refund processing times may vary depending on your payment method.

  • If the issue persists, contact us at miiowcolombia@gmail.com for assistance.

Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, you can reach us at:

  • Email: miiowcolombia@gmail.com

  • Business Hours:

    • United States: Monday to Friday, 9:00 AM to 7:00 PM (EST).

    • United Kingdom: Monday to Friday, 9:00 AM to 7:00 PM (GMT).

    • Australia: Monday to Friday, 9:00 AM to 7:00 PM (AEST).

    • Canada: Monday to Friday, 9:00 AM to 7:00 PM (EST).